Refund & Cancellation Policy

This Policy applies to subscription payments made to GST Excel Mastery for the GST billing and accounting software at https://app.gstexcelmastery.in.

1. Refund on your first purchase

We would still appreciate knowing what did not work for you, so we can improve.

2. Renewals are not refundable

The 7-day refund applies only to your first purchase. Renewal payments and subsequent subscription periods are not refundable, in full or in part.

Please make sure you want to continue before you renew. If you are unsure, you can renew for a shorter duration.

3. How to request a refund

1. Email helpdesk@gstexcelmastery.in from the email address registered on your account
2. Use the subject line "Refund Request"
3. Include your registered email and the payment date or transaction reference

We will acknowledge your request within 2 working days.

4. Refund timeline

Stage	Time
We acknowledge your request	Within 2 working days
We approve and initiate the refund	Within 5 working days of approval
Amount reaches your account	5–7 working days after initiation, depending on your bank

Refunds are always made to the original payment method used. We cannot refund to a different card, account or UPI ID.

5. What happens to your access and data

• Once a refund is approved, access to the Service ends
• Please export your invoices, ledgers and reports before requesting a refund. Once access ends you will not be able to download them yourself
• Your data is retained for a short period afterwards in case you need a copy. Write to us and we will help

6. Cancellation

Your subscription does not renew automatically, so there is nothing to cancel. Simply do not renew when your period ends.

If you stop using the Service part-way through a paid period, no pro-rata refund is due. You keep access until the period expires.

7. When a refund may be declined

We may decline a refund where:

• The 7-day window has passed
• The payment is a renewal rather than a first purchase
• The account has been suspended or terminated for breach of our Terms & Conditions
• There is evidence of misuse of the Service or of the refund process

8. Failed and duplicate payments

If money was deducted but your plan did not activate, or if you were charged twice, write to us at helpdesk@gstexcelmastery.in with the transaction reference. Genuine failed or duplicate payments are refunded in full, and the 7-day limit does not apply to them.

9. Chargebacks

If something has gone wrong, please contact us first — we will almost always be able to sort it out faster than your bank can. Raising a chargeback without contacting us may result in your account being suspended.

10. Contact

GST Excel Mastery
S.A.S Nagar, Mohali – Kharar, Punjab – 160055, India
helpdesk@gstexcelmastery.in  ·  +91 78891 99082